Never miss another new-client call.

The operational problem

• Prospective clients call multiple firms after an accident or during a legal crisis, and the first firm to answer the phone has a real edge in winning the case.
• After-hours and weekend calls go to voicemail, and most callers move on to the next firm on the list rather than wait for a callback.
• Front desk staff and paralegals are pulled off billable work to handle basic intake calls and repetitive scheduling questions.
• Inconsistent intake means some leads are qualified and booked immediately while others sit unreturned for days.
• Marketing spend on personal injury and family law leads is wasted when intake can't keep pace with when calls actually come in.

How the workflow works

1. We map your practice areas, intake questions, consultation scheduling rules, and the case types you want flagged for immediate callback.
2. The AI receptionist answers every call and web or chat inquiry with your approved greeting, makes clear it is not providing legal advice, and gathers the intake details your team needs to evaluate the case.
3. Time-sensitive matters — a recent accident, an active protective order, an approaching filing deadline — are flagged and routed to your callback process immediately.
4. Qualified leads are booked directly onto your consultation calendar; the AI never assesses case merit, quotes fees, or gives legal advice.
5. Every call is logged with structured intake details so your team reviews a complete summary instead of a voicemail fragment.

What the team gains

• 24/7 coverage with no missed calls, day or night.
• Consistent intake and qualification on every call.
• Faster booking and follow-up than a voicemail-based process.
• A documented, reviewable record of every conversation.

Frequently asked questions

Does the AI give legal advice to callers?

No. The AI receptionist never provides legal advice or evaluates the merits of a case. It gathers contact information and general intake details so your team can make that assessment, and it does not create or imply an attorney-client relationship.

Can it handle a caller who's in the middle of a crisis, like a recent accident or a family emergency?

Yes. During onboarding we define how the AI should handle urgent or sensitive calls — for example, prioritizing an immediate callback for a caller describing an accident or an active safety concern — while always directing anyone in immediate danger to call 911.

Will the AI collect privileged case details or run conflict checks?

No. Intake is limited to contact information, case type, and non-privileged scheduling details. Conflict checks and any privileged discussion stay with your staff, not the AI.

How fast can a law firm launch with Always Answered?

Our operating target is to launch within 48–72 hours of onboarding. Timing can change when number porting or a custom integration is involved.

Is there a long-term contract?

The standard packages are offered without a long-term contract. Any custom integration or non-standard commitment is documented in the proposal before you approve it.