Privacy Policy

Get Always Answered may send SMS text messages to users who have provided their mobile phone number and expressly opted in to receive text communications in one of two ways: by calling our business number — whereby callers agree to receive one text reply if we miss their call — or by checking the optional SMS consent checkbox on our website forms that collect a phone number. That checkbox is unchecked by default and is not required to submit a form.

Types of messages we send include missed-call follow-ups, review requests sent after a completed job (only with the business owner's approval, and only to that business's own customer), replies to your inquiries and messages, and customer-support communications. We do not send marketing or promotional texts. We do not use opt-out records for marketing.

Message frequency varies based on your interactions with us. Standard message and data rates may apply depending on your mobile carrier.

Retention: mobile numbers and message records (missed-call follow-ups, review requests, and replies) are kept according to each participating business's retention setting — two years (730 days) by default — and then automatically deleted. Records of your SMS consent are kept for four years, and your opt-out status is kept indefinitely so an opt-out always outlives the data that created it.

Service providers that deliver the messages (Twilio, our SMS provider) receive mobile numbers only to deliver the messages.

To opt out: Reply STOP to any message at any time. You will receive one final confirmation and no further messages will be sent.

For help: Reply HELP or contact us at juan@getalwaysanswered.com or (210) 526-1401.

We do not sell or share mobile opt-in information with third parties or affiliates for their own marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with third parties for those purposes. Service providers may process information for our business purposes under appropriate restrictions.

We use cookies and similar tracking technologies to operate and improve our website. Cookies are small text files stored on your device that help us remember your preferences and understand how visitors use our site.

Types of cookies we use:

• Essential cookies: Required for the website to function (e.g., form submission, security).
• Analytics cookies: Help us understand how visitors interact with the site (e.g., Google Analytics). Data is aggregated and anonymous.
• Marketing/advertising cookies: Used to measure the effectiveness of advertising campaigns (e.g., Google Ads, Meta Pixel). These cookies do not track SMS opt-in data.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We do not use cookies to collect SMS opt-in consent data or share SMS-related data with advertising platforms.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission via HTTPS/TLS on all website pages.
• Access controls limiting who within our organization can view submitted form data.
• Use of reputable third-party service providers (e.g., email delivery, CRM) that maintain their own security standards.
• Regular review of data handling practices.

While we implement these safeguards, no method of transmission over the internet is 100% secure. If you have concerns about the security of your data, contact us at juan@getalwaysanswered.com.