Your Customers Expect Instant Answers — Deliver Them Every Time
Stop losing leads to voicemail and slow response times. Our AI voice and messaging agent answers every inbound call, text, and web inquiry right away — around the clock, every day of the year. It qualifies the lead, captures their contact information and service request, and either books the appointment or routes to your team with full context. Every inbound contact gets an answer — without adding staff, without voicemail, and without the $40,000+ annual cost of a full-time receptionist.
This service is available as a module inside our Authority package.
The Problem
- Most callers who reach voicemail hang up without leaving a message — and many immediately call the next business on their Google results list. In our 2024 missed-call analysis, 62% of unanswered callers went straight to a competitor.
- Speed-to-lead research consistently shows the advantage goes to the first responder: the widely-cited Lead Response Management study found teams are roughly 100x more likely to even make contact with a lead at 5 minutes versus 30.
- Hiring a dedicated receptionist costs $38,000 to $55,000 per year in salary, plus benefits and training — and even full-time staff can't cover evenings, weekends, or simultaneous call spikes.
- After-hours and overflow calls represent a disproportionate share of high-intent leads — exactly the contacts you can least afford to miss.
How It Works
- 1A call, text, or web message comes in from a prospect or existing customer — from your phone number, website, or social channels.
- 2The AI agent answers right away with a professional, branded greeting tailored to your business, services, and tone.
- 3It conducts a complete intake conversation: capturing the caller's name, contact information, service need, location, urgency level, and any other qualifying details you specify.
- 4Based on the qualification outcome, the AI either routes the lead to your scheduling system for immediate appointment booking, or escalates to a human team member with a full conversation summary.
- 5You receive an instant notification via text or email with all lead details — so your team has complete context before making any follow-up contact.
- 6Every interaction is logged automatically to your CRM, ensuring no lead data is lost and every contact has a full history.
Features & Benefits
Answers right away
Every call and message receives a response right away — day, night, weekend, or holiday. No voicemail, no hold music, no missed first impressions.
Omnichannel coverage
Phone calls, website chat, contact forms, SMS, and social media messages all route through one unified AI response system with consistent quality.
Full lead qualification
The AI conducts a structured intake conversation that captures every detail your team needs — service type, urgency, location, budget range, and timeline — before the lead ever reaches a human.
Appointment auto-booking
For qualified leads ready to schedule, the AI connects to your calendar in real time and books the appointment directly — with immediate confirmation sent to the customer.
Configurable escalation rules
High-priority calls, emergencies, VIP customers, and edge cases are routed to the right team member with full context — based on rules you configure for your business.
Custom knowledge base
The AI is trained on your specific services, pricing, service area, FAQs, and policies — so every response is accurate, branded, and consistent with how your business actually operates.
Proof
Package Fit
Common Questions
Traditional services queue callers, read generic scripts, and hand you a message. Our AI answers right away, is trained on your business, and either books the appointment or routes the lead with full context.
Yes. The agent runs 24/7/365, including nights, weekends, and holidays. Urgent calls can be escalated to your on-call person via text or transfer.
Live AI phone answering is included in the Authority plan. Pro adds website chat and Facebook Messenger follow-up, and Starter covers missed-call text-back by SMS. Every channel is routed through one system and logged to your CRM.
Most businesses go live within 48–72 hours. We write a custom script, configure your intake questions, connect your calendar and CRM, and run test calls before launch.
Most callers do not notice. The AI uses your business name, services, and tone, and it sounds natural because it is trained on your specific intake and escalation rules.
Get Your Free Revenue Audit
Tell us about your call volume and we'll show you what Starter, Pro, and Authority would recover.