Refund Policy

A measurable inbound lead means a real inbound inquiry that reaches the system and is recorded with contact details: a call answered by the AI, a text reply to a missed-call message, a website chat, or a form submission. The record has to be visible in the account dashboard so both sides can review it. Calls from existing customers, wrong numbers, solicitations, spam, and internal test calls do not count as new leads for this purpose.

The 30-day window starts on the live launch date, not the date the contract is signed. If the build is delayed, the window moves with it. When you believe the guarantee applies, send the written request described above and include the business name, the account email, and a short note. We will review the call and message log with you, confirm the dates, and then you choose the remedy: an extension at no additional cost until a measurable lead is captured, or a refund of the first month’s subscription fee.

The guarantee is limited to the first month’s subscription fee. Setup fees are refundable only if you cancel before build work begins; once configuration, script writing, or integration work has started, that portion has been delivered. Charges from third-party providers — carrier messaging fees, advertising spend, purchased numbers, or software you chose to keep — are outside the guarantee. Custom development and non-standard commitments are governed by the proposal you approved.

If the guarantee does not apply, the normal cancellation terms still do. Monthly subscriptions are billed one period at a time, there is no early termination fee, and you can cancel before the next billing cycle. We confirm cancellations in writing and stop the next charge. The goal of this page is not to make the policy harder to use; it is to make the outcome predictable before you sign up, so the decision after 30 days is based on the record rather than a disagreement about what counts.